Shape the Future of Service Excellence with Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, and Swisscard. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten’s services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our Welcome to Ten video!

We are seeking an Information Security Analyst - Security Awareness & Training to play a critical role in the continuous improvement of information security awareness and knowledge in Ten, as part of the broader information security global function.

Your role involves reducing human-based risk by educating employees, contractors, and stakeholders on security best practices, policies, and emerging threats and fostering a security-conscious culture that transforms employees from a potential vulnerability into a “human firewall” against cyberattacks. The priorities for this role are:

• Awareness Program Development: Creating, launching, and managing comprehensive security awareness programs tailored to the organization’s risks.

• Phishing Simulations: Designing and executing simulated phishing attacks to test employee awareness and identify high-risk individuals or departments.

• Training Content Creation: Developing engaging and relevant content—such as e-learning modules, videos, posters, and newsletters—to educate staff on password hygiene, social engineering, and safe data handling.

• Performance Metrics & Reporting: Tracking key metrics such as simulation click rates, training completion rates, and reporting trends to management to measure the program’s effectiveness.

• Targeted Training: Providing role-based training (e.g., specialized training for finance teams or high-risk employees) to address specific threats.

• Compliance Adherence: Ensuring that training initiatives comply with regulatory requirements, such as GDPR, PCI DSS, or SOC2.

• Minimum 2 years of experience in Information Security, Risk, or Compliance.

• Direct experience with PCI DSS and/or SOC 2 audit requirements.

• Record of success in managing information security training and awareness programs.

• Background in Finance, Legal, or Luxury Services (understanding the balance between security and “The Customer is Always Right”) is preferred.

• Fluent in English.

Guidelines for Hybrid/Home Office :

• Located in Cape Town.

• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.

• A secure home office at your confirmed address, free from background noise or other distractions.

• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.



Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working. You can combine working from home and working from the office.

• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.

• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.

• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.

• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!

• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

• Be part of our global, dynamic, and inclusive Team, with diversity at its core.

• Genuine career opportunities within a dynamic and international company.



Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.